![]() AnalyticalĪnother crucial chatbot feature is that the chatbot’s performance should be measurable. A good chatbot platform can seamlessly integrate with any communication channels you need, like WhatsApp chatbot, Facebook, SMS, custom mobile apps and websites. AI chatbot uses natural language processing services to understand the meaning behind the questions posed.īelow are some of the essential chatbot features that a good chatbot must have –Ĭustomers today prefer to conduct business with brands that offer consistent experiences across channels. AI Chatbots – AI chatbots are more advanced and based on machine learning. Most simple applications contain rule-based chatbots, which respond to questions based on the preset rules.Ģ. Rule-Based Chatbots – They follow a set of pre-defined rules or flows to respond to queries of a user. Here, our chatbot experts discuss all about chatbots – right from what is a chatbot, features that make a chatbot good, to benefits of chatbot, chatbot use-cases, chatbot architecture, and a lot more.Ī chatbot is a software program capable of impersonating human conversations in its natural tone, including text or spoken language using technologies such as artificial intelligence (AI), Natural Language Processing (NLP), pattern recognition, etc.Ī well-constructed chatbot can effectively address your customers’ queries, thereby helping your business save expenses, automate your lead generation and customer support, and personalize experiences for your customers.Ĭhatbots are categorized mainly into two different types –ġ. Integrating a robust chatbot into your business has become a great way to offer superior customer service, stay ahead of the competition, and increase engagement levels between your brand and your customers. Chatbot growth, as we are aware, has been phenomenal across industries in the last few years. ![]() 2.5 billion – that’s how many customer service hours businesses will save by 2023 through the adoption of chatbots, as estimated by Juniper Research.
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